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RANGE OF MARKETS AND MORE

Range of Markets

Forex

Forex, commonly known as foreign exchange or FX, is the world’s most widely traded market, with an estimated daily turnover exceeding $5,5 trillion.

Commodities

Trade CFDs on a wide range of commodities from the energy, industrial, precious metal, financial and agricultural sectors.

Equities

Trading the equity market can be very rewarding if approached with discipline. More and more traders prefer trading shares through CFDs over traditional shares.

Indices

Indices are weighted index of the top shares on a particular exchange, like the US30 (Dow Jones 30) and the New York Stock Exchange.

Frequently Asked Questions

Deposits & Withdrawls
How do I deposit funds to my account?
You can make a deposit inside your Client Area using any funding option that suits you best.

What is the minimum deposit?
The minimum deposit for all account types is $20. However, to get a VIP account, you have to reach a balance of minimum $50,000.

How do I withdraw funds from my account?
Log in to your Client Area and fill in the respective withdrawal form. There are no fees on withdrawals.

Do you have any charges on deposits and withdrawals?
Yes, fees depends on the particular payment method. Please check them on account information page.

How fast do you process my withdrawals?
We process all withdrawal requests within one working day.

How long does it take for funds to reach my bank account?
We process all withdrawal requests within 24 hours on business days. The time necessary for the funds to reach your bank account depends on your bank’s policy. Bank withdrawals can take 3-7 working days to be seen on the client’s account. Credit/debit card withdrawals can take up to 8 working days to be seen on the client’s account.

Can I withdraw via a different payment method from the one I used for depositing?
360 Capital policy is to process withdrawals via the same method that you used to deposit. For example, if you deposited using a credit card, the card will be credited with the amount equal to the deposit amount minus fees and upon your request we can send any profits via other payment methods under your name.

Can I withdraw my money if I have open position(s)?
Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).

If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.
Trading Conditions
What are the minimum and maximum position sizes?
The minimum trade size is 0.01 lot and the maximum trade size is 50 lots. The maximum amount of orders you can open on an MT4 account is 50.

What is your order execution speed?
Our average execution speed is around 0.5 milliseconds.

What are your margin call/stop out levels?
Our margin call / stop out levels are – 100/30%. Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 200 USD.

When you opened the account, you had a 400 USD equity on your account. When the position starts to move against you and your account equity falls to 200 USD, you will have a margin call. But your position will not be closed yet. When your account equity falls to 30% of the required margin, then the system starts to close your positions immediately.

Taking the above example, if you open a position with 200 USD of margin and your account equity falls to 60 USD, then the system starts to close your position. If you have several positions opened, then the system closes them starting from the one with the biggest loss.

If, while closing the positions, your account equity reaches a level of more than 30% of the required margin, all other positions will remain open.

What are the minimum and maximum account leverage you offer?
The minimum leverage is 1:50 and it is available on basic accounts. The maximum leverage is 1:500.

Are hedging and scalping allowed?
Hedging is allowed (arbitrage trading). The required margin for hedging positions on Classic, ECN Pro, and VIP accounts is 0. Scalping is also allowed. Positions must be kept open for a minimum of 3 minutes.

What is a slippage?
360 Capital is an STP broker, which means that we just clear our clients’ trades and retranslate quotes we get from our liquidity providers. Orders in the real market are always executed at current market prices, which is why a slippage may occur in the case of a sharp movement. Please note, that during market-moving news or high volatility, the risk of slippage is higher than during normal conditions. With us, you will get both positive and negative slippages.

What is 360 Capital execution model?
Order Execution model: DMA (direct market access), NDD (no dealing desk), STP (straight-through processing). ECN stands for Electronic Communication Network. NDD stands for No Dealing Desk. DMA stands for Direct Market Access. STP stands for Straight-Through Processing.

Do you offer negative balance protection/cover negative balance?
Traders who use the maximum leverage available face the risk of a negative balance.

For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:300 leverage and 200 USD margin.

On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.

The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.

Our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

Negative balance protection is not guaranteed. The general practice is that we cover the negative balance, but all cases are reviewed on a case-by-case basis.

Do you offer FIX API connection?
We offer FIX API connection to our large private clients and institutional clients. The minimum account balance required is 25,000$ and the minimum monthly trading volume required is 500 lots. There are no other requirements or fees. We are not offering a demo version. If a client trades 500 lots per month, then we do not charge any fees for using it. However, if a client does not reach 500 lots, then a 1,000$ fee applies.

What are the limits of setting SL, TP, and TS?
You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the MT4 platform open to keep the trailing stop active.

What are your trading hours?
FX trading is available 24 hours a day, 5 days a week. You can trade from Monday 00:00 to Friday 24:00 (Server time, GMT + 2). For CFDs, we have specific trading hours listed here.

Do you have a dealing desk?
We don’t have a dealing desk because we are an STP broker and all our procedures are automated. We have no conflict of interest with our clients as 100% of the orders are cleared with liquidity providers.

Does slippage occur in your platform?
At 360 Capital, slippage can occur during big news announcements, depending on the market conditions and volatility. There can be both positive and negative slippage.

How many platforms are available for trading?
We offer one of the most popular and easy-to-use platforms,MT4 which is available for Windows, OS X, iOS and Android.

What is the margin call procedure for MT4?
Negative price movement can potentially lead to a margin call and the subsequent triggering of an automated margin close-out of positions. In the event that market conditions are unfavourable to you, we will set a stop-out level to reduce your maximum loss. This means that we will set a threshold of margin value, below which positions are automatically closed. This stop-out is set at 30% of the margin. For example, based on a margin of 100, the position would be automatically closed if the net equity** reaches 30 or lower.

In a nutshell, once your account net equity drops below 100% of the initial margin required to establish the open position(s), MT4 changes colour to red to indicate that you are close to or on margin call, and once your account net equity drops below 30% of margin requirements, your open positions will get closed automatically.

(**Net equity: Defined as the sum of the client’s net profit and loss on an open position(s) and client’s deposited funds.)

Do you offer Swap-Free accounts?
Yes, we offer Muslim faith traiders all our accounts with a swap-free option
Introducing Brokers Program
Do you offer remuneration for Introducing Brokers?
We do offer an IB programme. Here is how it works:

  • Open an account in the Client Area. If you are an existing client, please insert your account number.
  • Agree to the terms and conditions in the Client Area – IB Room.
  • Promote our services to potential clients who may wish to open an account and start trading with us.
  • Start receiving IB commissions.

If you want to share your IB link with your clients, then please note that the URL link contains cookies. Cookies will save your IB information. When your client completes the registration form in the Client Area and opens an MT4/MT5 account, then your IB code will be provided by default as main IB.

How to attach clients to my IB account?
There are two ways a client can be attached to your IB account:

  • You provide your clients with a unique IB referral link. Whenever a new client goes to our website using that link, registers his Client Area and opens a live account, you immediately see him being attached to your IB account.
  • We can add an existing client under your IB account upon a written request from the client.

How is the IB commission added to my account?
Whenever your client makes a trade, it will be automatically shown in your IB Room with the calculated commission. The weekly IB commissions are added to your IB balance every weekend after what you can immediately withdraw them.

How can I withdraw my IB commission?
You can withdraw your IB commission anytime you want by filling in a withdrawal form inside the Client Area You can transfer the funds to your 360 Capital live account or withdraw them to the available payment solution.
Account Types
What account types do you offer?
We offer 3 account types: Classic, Premium and Private Wealth. All accounts have the same execution speed.

Their differences are:

Spreads
  • The tightest spreads are available on Private Wealth accounts, but in order to open an account you need to deposit at least 5000 USD.

Commission
  • There is no commission on the Classic account.
  • There is no commission on the Premium account.
  • There is a commission of 5USD per lot on Private Wealth account.

Minimum deposits
  • The minimum deposit for the Classic account is 5 USD.
  • The minimum deposit for the Premium account is 1000 USD.
  • The minimum deposit for the Private Wealth account is 5 000 USD.
Know Your Customer (KYC)
How long does it take for my account to be approved after getting a verification email?
It takes up to 24 working hours after the time of your upload.

My documents are all correct and up-to-date but my Bank Statement gets rejected, why?
If it is a P.O Box some KYC systems rejects it, You can call in to get it verified

I uploaded my license but it gets rejected, why? The reason being licenses have initials rather than full name so the system cannot authenticate information so it rejects it.

I am trying to upload my documents but I cannot find the option on the back office, what can I do?
Once KYC process is initiated it needs to be completed. Send documents through email for manual upload or contact support.
Allocations
Why is my deposit not reflecting after 24 hours when? (This is normally for interbank transfers)
Incorrect referencing delays allocation process.

It takes 24/48 hrs for funds to reflect when transacting from a different bank

Why is my deposit not reflecting the full amount after payment was made via payfast?
Payfast has its own charges mainly being admin fees so it subtracts a percentage from funds sent.

Different depositing methods which can be used?
  • PayFast
  • Peachpay
  • Match2pay
  • Perfect Money
  • Bank wire
  • Virtual Pay
  • Ozow
  • Skrill

Knowledge Base

What is Spread?
  • The spread is the difference between the buy (ask) and the sell (bid) price of an instrument.
  • The spread is one of the chief costs of a trade
  • The tighter (smaller) the spread, the lower the cost of the trade
  • We offer both ‘fixed’ spreads and ‘floating’ spreads, so you can decide which account best suits your trading style and strategy


The spread on financial markets is the difference between the buy (ask) price of an instrument and the sell (bid) price of an instrument. When placing a trade on the market, the spread is also the main cost of the position. The tighter the spread, the lower the cost of trading. The wider the spread, the higher it costs. You can also view the spread as the minimum distance the market has to move in your favour before you could start earning a profit.

For example, let’s say our EURUSD market is quoted with a buy price of 1.0984 and a sell price of 1.0983, so the spread is calculated by subtracting 1.0983 from 1.0984 – giving a total spread of 0.0001 or 1 pip. Once you’ve placed a trade on the EURUSD market and the market moves at least 1 pip in your favour, that’s when your position can begin generating profits. This is also the reason that when you first place the trade, you’ll start off making a small loss.
What is Currency Pair?
  • A currency pair is made of up two currencies traded in the forex market
  • All currency pairs are quoted in terms of one currency versus another
  • Each currency pair has a ‘base’, which is the first denoted currency, and a ‘counter’ which is the second denoted currency
  • Each currency could strengthen (appreciate) or weaken (depreciate). As there are two currencies in each pair, there are essentially four variables you are speculating on when it comes to currency pairs
  • There are major currency pairs and minor/exotic currency pairs


All forex pairs are quoted in terms of one currency versus another. Each currency pair has a base which is the first denoted currency, and a counter which is the second.

When you place a trade on a currency pair, you’re essentially buying one currency and selling another – but in a single transaction. So for example, going long or ‘buying’ EUR/USD means you’re buying the Euro and selling the US dollar. Going short means that you’re ‘selling’ the Euro and buying the US dollar.

Currency values rise (appreciate) and fall (depreciate) against each other due to a number of economic, geopolitical and technical factors and the forex market is the most traded in the world, with an average turnover in excess of $5 trillion a day. This makes it a highly volatile market and it’s available to trade on 24 hours a day, five days a week (Monday to Friday).

What are the major currency pairs?
Major currency pairs are the most traded currency pairs in the world and it is estimated that trading on those currencies represents over 80% of the whole foreign exchange market. Those currency pairs are: EURUSD, GBPUSD, USDCHF, AUDUSD, NZDUSD and USDCAD.

Out of all the majors, the EURUSD is the most liquid currency pair; meaning that it is the most traded currency pair in the world.
What is Contract For Difference? (CFD)
Contracts For Difference (CFDs) are specialized and popular Over The Counter (OTC) financial derivative products which enable you to trade on the price movement of financial assets, including Indices Futures, Commodity Futures, Shares, and Exchange Traded Funds, without actually owning the underlying Asset.The main benefit of trading CFDs is the flexibility to trade against price movements without actually buying or selling the physical financial assets. 360 Capital’s CFDs derive their price from the underlying asset. You can trade CFDs if you believe the price of a financial instrument is likely to go up in value (strengthen), and also if you think it is likely to go down (weaken). Your profit or loss in online CFD trading is determined by the difference between the price you buy at and the price at which you sell.
What is Leverage?
Leverage allows a client to trade without putting up the full amount. Instead a margin amount is required. For example, 50:1 leverage, also known as 2% margin requirement, means $2,000 of equity is required to purchase an order worth $100,000. 400:1 leverage means $250 is required to purchase an order worth $100,000. Leverage increases both upside and downside to risk as the account is now that much more sensitive to price movements.
What is Margin Call?
A margin call is a protective measure that helps traders to manage their risk and prevent additional losses.
  • A margin call, also known as a margin stop, is a protective measure that helps traders to manage their risk and prevent additional losses
  • The limit level is calculated by dividing your equity by the required margin and multiplying by 100%
  • Margin calls happen when there aren’t sufficient funds to cover the margin requirement
  • At 360 Capital, a margin call occurs when your margin level falls below 50%
  • Once a margin call occurs, your open position with the biggest loss will be automatically closed until your margin level returns back above 50% to protect your account from suffering further losses. This is how 360 Capital helps you to manage your risk.
  • To avoid being closed out of your position by a margin call, you’ll need to ensure your margin level remains above 50% by depositing more funds


Limiting losses is one of the most important aspects of trading and many traders choose to use stop loss orders (hyperlink to stop loss) as a protective measure. On the other hand, some traders decide to manage their risk manually by monitoring their open transactions.

Your margin level is the deposit required to maintain each open trade on your account. To open and maintain your trade, you must have sufficient trading resource to cover the margin requirement at all time.

Free margin represents the amount of capital you have remaining to place new trades or cover any negative price moves in your open trades.

The margin stop is a protective measure, particularly for traders who do not use stop loss orders. When the margin level falls below 40%, your open position with the biggest loss will be automatically closed as an in-built safety mechanism.
What is Margin Level
What is the margin level and how does it affect your trading?
  • The margin level is a risk management indicator that helps you understand the influence of the currently opened positions on your account.
  • Margin level is a mathematical equation that effectively tells the trader how much of their funds are available for new trades
  • The higher the margin level, the higher the amount of cash available to trade
  • The lower the margin level, the lower the amount of cash available to trade and this is where an account could be subject to a margin call

How is margin level calculated?
It is calculated by the following formula:
Margin level = equity/margin x 100%

If you don’t have any trades open, your margin level will be zero. Once a position is opened, the margin level will depend on several factors such as:

  • Volume
  • Type of market
  • Leverage
What are Swap Points?
  • Rollovers on financial instruments occur overnight on the underlying instrument.
  • They affect traders by accruing or charging open positions with either positive or negative swap points, depending on the instrument.

To maintain a trade or rollover the trade from one day to the next, the trade is subject to a swap. This is otherwise known as the amount of interest charged or credited to your account to maintain the trade and differs across instruments.

In order to have a clear picture about how a trader’s position may be affected by holding the position overnight, it is important to understand how many pips will be accrued or charged on the trader’s position.

Swap points may be calculated manually after calculating the value of a pip.

If a trader opens a 1 lot transaction on the EURUSD, then if the trader holds a buy transaction overnight his account would be accrued with the value of 0.05 GBP. On the other hand if the trader holds a sell transaction overnight his account would be charged with the value of 3.79 GBP.

The accruals and the charges are dependant on the financial instrument the trader is interested in and many traders have strategies based on holding positions overnight in order to receive the highest possible accruals. Popular markets used for such strategies include USDTRY, USDMXN and EURAUD.

Additionally most indices do not cause any accruals or charges to the trader’s open positions and you can find the complete swap point rates here.

The swap point rates may help traders to manually calculate the swap points that may affect open positions and this can be done by the following calculation: Swap point rate x Pip value.
What are Pending Orders?
There are two transactions types; instant execution and pending orders.
Whereas instant execution opens a transaction at the price currently quoted on the market, pending orders allow you to set orders that will be activated once the price reaches a level chosen by you.

There are four types of pending orders that you can utilise at 360 Capital and they include:

  • Buy Stop
    The Buy Stop order allows you to set a buy order above the current market price. What this means is that if the current market price is $20 and the set Buy Stop price is $22, then once the market reaches the price level of $22, a buy transaction will be executed on this market.

  • Sell Stop
    The Sell Stop order allows you to set a sell order below the current market price. What this means is that if the current market price is $20 and the set Sell Stop price is $18, then once the market reaches the price level of $18, a sell transaction will be executed on this market.

  • Buy Limit
    The Buy Limit order allows you to set a buy order below the current market price. What this means is that if the current market price is $20 and the set Buy Limit price is $18, then once the market reaches the price level of $18, a buy transaction will be executed on this market.

  • Sell Limit
    The Sell Limit order allows you to set a sell order above the current market price. What this means is that if the current market price is $20 and the set Sell Limit price is $22, then once the market reaches the price level of $22, a sell transaction will be executed on this market.
    What is Stop Loss?
    • A Stop Loss is a type of closing order to automatically close a trade once prices hit a specific level in the market, normally for a loss
    • A Stop Loss is one of the most popular tools for traders to minimise their risk
    • If you are only willing to accept a certain level of loss, a Stop Loss will close the trade once prices hit the the price level you’ve defined.
    • A Stop Loss is automatic – so you don’t have to manually monitor your positions. This provides a certain level of control and comfort

    Experienced traders will testify that one of the keys to achieving success on financial markets over the long term is prudent risk management. Utilising a stop loss is one of the most popular ways for a trader to manage their risk, around the clock.

    What is a Stop Loss order?
    A stop loss is a type of closing order, allowing the trader to specify a specific level in the market where if prices were to hit, the trade would be closed out by our systems automatically, typically for a loss. This is where the name Stop Loss originates from, because the order effectively stops your losses.

    How does a Stop Loss order work in practice?
    Let’s analyse the below example. The trader has opened a long position on EURUSD in expectation that it will increase in value above 1.09935, which is shown by the first line. You’ll notice a second line below that, which is a Stop Loss set at 1.09842. This means that if the market falls beneath this level, the trader’s position will be automatically closed at a loss – and therefore the trader is protected from any additional price moves lower.

    A Stop Loss helps to manage your risk and keep your losses to an acceptable and controlled minimum amount.

    Do stop losses provide complete protection?
    Whilst stop loss orders are one of the best ways to ensure your risk is managed and potential losses are kept to acceptable levels, they don’t provide 100% security.

    Stop losses are free to use and they protect your account against adverse market moves, but please be aware that they cannot guarantee your position every time. If the market becomes suddenly volatile and gaps beyond your stop level (jumps from one price to the next without trading at the levels in between), it’s possible your position could be closed at a worse level than requested. This is known as price slippage.
    What is Slippage?
    It’s the experience of not getting filled at (or even very close to…) your expected price when you place a market order or stop loss. This can happen because either: market price is simply moving too fast, the market is not liquid or you’re talking to an unmotivated broker. Slippage typically occurs in a very volatile market (such as when there is a systemic effect that causes the entire market, asset or currency to fall, creating a situation where there are no traders to purchase the position at a stop loss. Sometimes, it occurs because brokers fill the large trade orders of institutional traders first, and by the time they move to the smaller retail orders, the large demand on the asset created by the institutional orders has driven prices too far.
    What is Point?
    The word ‘point’ can be used in different ways in the financial markets. It could be used to mean the minimal price change in an asset or currency pair. E.g. initial price of the security was 1.3550 and it has dropped to 1.3545. It means that there was a 5-point rate change. A point can also be used to refer to ‘basis point’, which is one-hundredth of a percentage point or 1/10000. It is a term popularly used to describe the changes in the interest rate in one year for a currency. Point can also be used to refer to percentage point, which is the arithmetical difference between two percentages.
    What are PIPS?
    The smallest increment of change in a foreign currency price, either up or down. A pip is known as percentage interest point, and is equivalent to 0.0001 or ten-thousandths of a unit number of 1. For the Yen crosses, a pip is equivalent to 0.01.
    What is Bid Price? (BID)
    The price at which the market is prepared to buy a product. Prices are quoted two-way as Bid/Ask. In FX trading, the Bid represents the price at which a trader can sell the base currency, shown to the left in a currency pair. For example, in the quote USD/CHF 1.4527/32, the base currency is USD, and the Bid price is 1.4527, meaning you can sell one US Dollar for 1.4527 Swiss francs. In CFD trading, the Bid also represents the price at which a trader can sell the product. For example, in the quote for UK OIL 111.13/111.16, the Bid price is £111.13 for one unit of the underlying market.
    What is Ask Price? (ASK)
    The price at which the market is prepared to sell a product. Prices are quoted two-way as Bid/Ask. The Ask price is also known as the Offer.

    In FX trading, the Ask represents the price at which a trader can buy the base currency, shown to the left in a currency pair. For example, in the quote USD/CHF 1.4527/32, the base currency is USD, and the Ask price is 1.4532, meaning you can buy one US dollar for 1.4532 Swiss francs.

    In CFD trading, the Ask also represents the price at which a trader can buy the product. For example, in the quote for UK OIL 111.13/111.16, the product quoted is UK OIL and the Ask price is £111.16 for one unit of the underlying market.
    What is Equity?
    Equity is the secured part of the client account, including open positions, that is bound to the Balance and the Floating rate (profit/loss) by the following formula: Balance + Floating + Swap, i.e. the funds on the client account minus the current loss of the open positions, plus the current profit of the open positions.

    SERVICE FEES

    Account Spreads Breakdown

    Standard Account

    Security Spread Commission
    Forex Majors 10 0
    Forex 1 11 0
    Forex 2 11 0
    Spot Metals 30 0
    Spot Energy 7 30
    US Shares 0 30
    Cryptos 0 15
    Indices 200 0
    Indices 2 500 0

    ECN Account

    Security Spread Commission
    Forex Majors 0 8
    Forex 1 0 10
    Forex 2 0 10
    Spot Metals 0 10
    Spot Energy 7 30
    US Shares 0 30
    Cryptos 0 15
    Indices 200 0
    Indices 2 500 0

    Islamic Account

    Security Spread Commission
    Forex Majors 10 0
    Forex 1 11 0
    Forex 2 11 0
    Spot Metals 50 0
    Spot Energy 7 30
    US Shares 0 30
    Cryptos 0 15
    Indices 400 0
    Indices 2 500 0

    Ready to get started?

    Open a live or demo account, download our app and start trading!